Niko Albertus
Service Designer
- Berlin, Germany
- nikoalbertus@icloud.com
- linkedin.com/in/niko-a
Summary
Service designer working across service design, organizational learning, and human–AI collaboration. Fifteen years moving from industrial design through digital product design into service design—each step widening the system in view rather than replacing the question. Currently designing digital banking services inside a large, distributed organization.
Experience
2023–present
Service Designer · Neugelb Studios
Commerzbank’s digital design studio
Finance
- Service Stellar — authored the diagnostic approach separating access problems from missing service capability, facilitated the intervention trade-off discussion, and defined the contextual-search MVP.
- Ava — developed a conversation-quality approach for a voice-banking concept, with evaluation at turn, dialogue, and session level.
2020–2022
Senior Service Designer · Kaia Health
Healthtech
2017–2020
Designer · Idean
design consultancy
Logistics
- Mercedes-Benz Fleetboard.
2016–2017
Senior Designer · Icon Mobile
Automotive & IoT
2015–2016
Senior Designer · Audi
Automotive
2008–2013
Senior Designer · Renner Produktgestaltung
design studio
Automotive · Airlines
- Client work including Lufthansa (2009–2010), Mercedes, and Toyota.
Capabilities
- Service design
- Strategic discovery & problem framing
- Evidence and evaluation design
- Facilitation & organizational sensemaking
- Information architecture
- Human–AI interaction design
Detailed case studies, including evidence boundaries and what remains unverified, are published at the portfolio.